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l Good range of kids shoes and fancy dress wear
l Decent prices on shoes, although delivery and exchange is expensive
l Plenty of sales events to save you money
Shoe Carnival is - as the name suggests - a good place to pick up both unusual and costume footwear. While it has all the usual categories that normal online shoe stores have, Shoe Carnival has a bunch of other categories to help you complete fancy-dress and Halloween costume outfits. You'll see sections like 'Cowboy' and 'Character' on there, which demonstrates a breadth of shoes that many other retailers can't quite match.
The site is great for kids shoes too,Private Label Shoes and there are loads of categories that children will actually want to shop from (as well as the more practical ones they need too). Everything is sensibly laid-out when you get to a product page, with multiple photos of the shoes clearly displayed. You can select size and colors from a drop-down menu, and there are user reviews on page... even if Shoe Carnival doesn't get the same volume of reviews as many other sites. We don't really like how much the site tries to 'sell' extras to you, as it makes the experience feel a bit cheap.
Shipping starts at $6.95, although it's free if you spend in excess of $75. Annoyingly, there's a $10 surcharge if you live in Alaska or Hawaii, which other shoe stores don't impose. You've got 60-days to return items, which is pretty generous, but you will be charged a $6 fee. Exchanges are essentially treated like returns, so if you do get the wrong size, you'll need to pay that fee when you send the original pair of shoes back, and then you'll pay again for delivery. Of all the shoe stores we reviewed, Shoe Carnival has the worst exchange policy.
l Has an A+ rating via the Better Business Bureau
l Scores 2 out of 5 via Yelp
We looked at around 45 user reviews of Shoe Carnival, as there were fewer related to the online version of the store than the brick and mortar retailer. What we found were a lot of critical reviews that took issue with the delivery and returns process of the site. Some users had really struggled to return items, and in some cases the issue had been ongoing for several months. While users had fewer issues with the stores, they also suggested that customer service was average at best.
Another more troubling review suggested that they were unable to get a refund for a defective item and, while there are often reasons why stores won't accept refunds on worn shoes, this wasn't an isolated case. We also noted that several users didn't like the more aggressive sales tone that both the regular stores and the website take with customers, with one noting "Just let the shoes be the shoes"! We couldn't agree more.
l Near-constant sale events and discounts
l Good turnover of stock
l Members club is worth joining
If you’re looking for the best prices and opportunities to save more, Famous Footwear is one of the best options. It isn't quite on the same level as 6pm, but is one of the best discount shoe stores out there, Private label shoes and has an impressive range of sales.
It has a sale tab on its site and consistently runs other promotions. For example, it often runs end-of-season sales during which you can get shoes, sandals or boots for as much as 50% off. Famous Footwear also has a rewards program that earns you points for each dollar you spend. These points can then be redeemed later. When you sign up for the rewards program, you also get exclusive offers and free shipping on any orders you make online. This may be one of the best perks because standard shipping applies to non-rewards members’ purchases.
If you want to exchange or return items you get 60-days (or 90 if you're a member) and you can ship back via any courier of your choosing, so the fee for this is variable.
l Has an A+ rating via the Better Business Bureau
l Scores 3.4 out of 5 via Consumer Affairs
We researched around 100 reviews of Famous Footwear, and found them to be quite mixed. The positive reviews focused on the quality of the products that arrived, and the fact that they had been bought for so cheap. There's an assumption with outlet-style online stores that they're going to be sending substandard goods, but this isn't the case and people are delighted.
Complaints tend to center on errors with being charged for cancelled orders, and for problems with shipping. The response from Famous Footwear is inconsistent, if users are to be believed. Some like how efficiently the company resolves shipping issues, whereas others found them very unhelpful.
Overall, there were no real red flags from the negative reviews, as you'll see a lot of complaints that revolve around shipping for every online shoe retailer.
l Wide variety of sports shoes and outdoor shoes
l Good return policy and refund period
l Also very suitable for children's shoes
Foot Locker has a variety of sports shoes for you to choose from, including track and field sports, track and field sports and general sports. Women's shoes are organized by brand, price and category, and you will find shoes specifically designed for cheerleading and tennis products. You can find shoes that provide extra support or safety for your child. Children's shoes are available in multiple brands and colors-even branded baby and toddler shoes and private label shoes are available.
The site has a discount section, so you can search for many types of shoes you are looking for, and filter by the highest price. You can also get discounts on the website through the Foot Locker newsletter. The shipping cost of Foot Locker varies depending on your purchase. If you meet certain minimum purchase requirements, you can enjoy free shipping on some items. If you choose expedited shipping, Foot Locker guarantees delivery within the agreed time, otherwise they will compensate you for the shipping cost, which is a good choice.
A full refund can be obtained within 30 days from the date of product shipment. You can take your shoes to your local Foot Locker store for return or replacement. This is a nice feature if you are walking around the physical store. The rest of the return and exchange options are not very good, you need to pay a return shipping fee of $6.99, although there is no need to pay for the postage of the replacement item in the case of an exchange.
l Has an D- rating via the Better Business Bureau
l Scores 3.5 out of 5 via Consumer Affairs
We looked at around 120 user reviews of Foot Locker, and separated the ones that were specifically for the online service offered. What users really like about Foot Locker is the brand and the way it treats its customers. The selection of shoes and the style of footwear is usually praised, and it was good to see a range of ages leaving positive reviews. Foot Locker's physical stores were complimented too, and several members of the online customer service team have been praised by name, which is a great sign.
Complaints usually stem from shipping and incorrect orders arriving, which are very common among other online shoe stores. There were several grievances around ordering via phone, which isn't a common method of buying shoes, and this does seem to have caused some confusion among customers.
Unusually, Foot Locker has a terrible D- rating via the BBB, and it doesn't seem to be that good at closing customer complaints.
l Prime Wardrobe lets you try before you commit to buy
l Amazon has excellent shipping and returns
l Good selection of shoes and brands
We all know Amazon, like it or hate it, there is no denying that this is a good place to buy things. Amazon's shoe selection is very good, and various third-party retailers related to Amazon also provide good private label shoes, new shoes and second-hand shoes. The site is actually harder to navigate than many competitors, but this is because Amazon has a wide variety of products-you need to drill into the site to find shoes.
What sets Amazon apart, however, is the Prime Wardrobe services, which is included as part of a regular Amazon Prime membership. Here you can choose up to eight items of clothing - shoes included - at a time, and order them to be delivered to your home. There is a three-item minimum and a $1000 maximum value. Once they arrive you have seven days to try them on, and mark all unwanted items for return. After that you pay for the stuff you want to keep, and use pre-paid packaging for all the returns. It's so, so simple and is a great way of shopping for clothes and shoes.
The downside? Well, it's tough to see one, although the fact you need to be a Prime member is something of a barrier. You are slightly limited in terms of choice - not everything on Amazon is part of Prime Wardrobe, so you may not be able to use it for your chosen pair of shoes or boots. Overall, though, it does feel a lot like the future of shoe shopping...
l Has an A rating and is accredited at the Better Business Bureau
l Scores 3 out of 5 via Consumer Affairs
It's near impossible to get a sense of the Amazon user reviews for its shoe service, so we took a cross-section of about 50 reviews across a number of products we found in the shoe section on the site. Overall, they reflected the quality of each individual brand and, while there were complaints about shipping and lost orders, they were very positive.
Amazon's A rating on the BBB comes as little surprise, given the volume of complaints received for a wide range of problems encountered by users. Amazon's responses aren't always convincing, and many consumers fail to accept the resolution offered. Again, though, it's difficult to find a large number that specifically relate to shoes or the Prime Wardrobe aspect of the site.
We did check some style blogs for reviews of Prime Wardrobe. Many talked about the limitations of the service, such as the narrower selection, the fact you have to use a credit card, and the three-item minimum. However, the overall impression was positive.
l Great variety of shoes, especially if you need specialty pairs
l Frequent discount codes and coupons
l Great website with loads of search options
Shoes.com has a large inventory of shoes, free exchanges and helpful customer service. In addition to a large selection of everyday footwear for women and men, there are many specialty footwear options, covering narrow and wide shoes, and even things like dance shoes for kids.
Search browsers are useful for finding specific shoes, or if you want more browsing options, you can find category types, such as private label shoes, boots, oxfords or loafers. You can also filter special features such as orthopedic-friendly, vegan, moisture-wicking, insulating and diabetes-friendly. You can further refine your search under specific categories, such as canvas, wood log, flat shoes, size, color, price range and brand. The product pictures on each page are clear and bright, and there are other options to change the size and style. Scroll down a few times and you will get a lot of customer reviews and comments on the fit of the shoes. The website is really good.
Shoes.com offers free shipping, and there's no minimum value needed to qualify. If you decide you don’t like the shoes, you can return them within 60 days for a complete refund, and shipping on returns is free. However, there is a fee of $6.95 for 'restocking'. Items that are labeled as final sales, however, don’t qualify for returns. There's also a rewards club called Shoefans, which is worth enrolling in.
l Has an A+ rating and is accredited at the Better Business Bureau
l Scores 2 out of 5 via Consumer Affairs
We looked at around 90 reviews of Shoes.com and found that they were largely positive. While the store scores low ratings on Consumer Affairs we did notice an awful lot of 'user error' reviews, or reviews calling out Shoes.com for very minor issues with their service, like being a day late with shipping. Where negative reviews and complaints were filed, we were delighted to see that the company's response - especially on BBB - was prompt, polite, and often resulted in customer satisfaction.
In terms of positive reviews, people were pleased with the exchange policy on offer, and the selection of shoes. The generous exchange period was mentioned too. While Shoes.com clearly isn't the cheapest online shoe store, it's well thought of and clearly has excellent customer service.